Matanuska-Susitna Borough

MSB Cybersecurity Incident August 28 Update

Mat-Su | Erin Leaders, PIO | Thursday, August 30, 2018

Services are slowly coming back online as the Mat-Su Borough continues to rebuild its computer and telephone network and systems. The Mat-Su Borough has had to rebuild nearly all of its 500 workstations and 150 servers, involving an extremely time consuming process with satellite offices in remote locations spanning from Talkeetna to Sutton. We appreciate your continued patience during this transitional phase. Additional information will be provided periodically.

See below for current status and summary of impacted services.

Dept/Div Service Status Summary as of 8/28/18
Animal Care Animal Care Code Enforcement Available Enforcement is available to the public and our dispatcher's phones have been restored. Enforcement is hindered and limited with no access to previous cases. Please note that all cases and complaints created prior to the 2018 cyber security incident are not available to our staff. If you have a question as to the status of your case or complaint, please contact our dispatch at 761-7501.
Animal Care Animal Shelter/          Adoption Available Animal Care & Regulation has all services open to the public. Adoptions, licensing, return to owners, vet care, and shelter care are all available but continue to be slower with limited computer availability. We are able to accept cash, check or credit card payments.
Capital Projects Pre-Design & Engineering Partial Service Projects continue at a slow pace.  Limited data access is greatly hindering the review process.  Reference files remain unavailable causing significant negative impacts.
Capital Projects Project Management Partial Service Projects continue at a slow pace.  Limited data access is greatly hindering the review process.  Reference files remain unavailable causing significant negative impacts.
Clerk Elections Available For questions regarding the Borough's Election, please contact the Borough Clerks Office at 907-861-8683.
Clerk Other Services Partial Service Assembly Agenda & Packet - We have the new encoder for Granicus (the Clerk's computer system) and are waiting on the all clear in Chambers (computers and cameras, must be scanned before use).  We hope to have Granicus back up for the agenda and packet by the second meeting in September. Until that time the Assembly's packet is in PDF format on the Assembly's page on the web. Vacancy Report and Boards & Commissions - we should soon have access to the Boards and Commissions database to move forward with the Vacancy Report process. Legislative Comments Email - we should soon have access to the legislative comments email address.  Until that time please continue to send your public comments to the Clerk at This email address is being protected from spambots. You need JavaScript enabled to view it., fax them to 861-7845, or mail them to MSB, 350 E. Dahlia Ave, Palmer, AK 99645
Emergency Services Emergency Medical Services Available  
Emergency Services Fire Services Available  
Finance Property Tax / Assessments Partial Service No change since last update. Tax Data is available from June 6, 2018. Limited access to data is slowing processes down.
Finance Ambulance Billing  Partial Service No change since last update.
Finance Collections / Licenses / Fees Partial Service No change since last update. Limited access to data is slowing processes down.
Health and Safety Health and Safety Available  
Human Resources Human Resources Partial Service No change since last update. Limited access to data is slowing processes down.
Land Management Land and Resource Sales Partial Service
Online purchase of Gravel and Firewood permits are  unavailable, but over-the-counter permits are available. Cannot take credit cards. Mapping and land data are unavailable.
Law  Legal Services Partial Service No change since last update. Limited access to data is slowing processes down.
Planning Development Services/Permit Center Partial Service Opening, processing, and issuing some permits. Limited access to data is slowing the process down. Unable to do complete research requiring additional information from customers. We have access to internal and external email; however, please follow up with a phone call to confirm receipt. Able to send and receive some attachments via email. Fax services are currently unavailable.
Planning Development Services/Code Compliance Partial Service Opening, processing, and issuing some permits. Limited access to data is slowing the process down. Unable to do complete research requiring additional information from customers. We have access to internal and external email; however, please follow up with a phone call to confirm receipt. Able to send and receive some attachments via email. Fax services are currently unavailable.
Planning Platting Partial Service Accepting Cases and pre-applications. Limited access to data is slowing the process down. Unable to do complete research. We have access to internal and external email. Please follow up with a phone call to confirm receipt. Fax services are currently unavailable.
Planning Planning Partial Service Limited access to data is slowing the process down. Unable to do thorough research. We have access to internal and external email. Please follow up with a phone call to confirm receipt. Able to send and receive some attachments via email. Fax services are currently unavailable.
Port Port MacKenzie Available  
Public Affairs Public Relations  Available  
Public Works O&M / Road Maintenance Partial Service Limited access to data is slowing processes down.
Public Works Talkeetna Water Sewer Billing Partial Service Limited access to data is slowing processes down.
Public Works Central Landfill  Available Credit card system available at scale house.  Central landfill scale and operations are good, but limited access to data  is slowing processes down.
Public Works Environmental Operations/Reuse Program Available Hazardous Waste center is operating, but can only accept cash or check at this time.  Limited access to data is slowing processes down. Hazmat Days/Reuse Program is still available every Wednesday & Saturday from 10AM-3PM
Public Works Recycling / Abandoned Vehicles Available Recycling program is operational and available at Valley Community for Recycling Solutions (VCRS), and the following transfer stations: Big Lake, Sutton, Talkeetna, and Willow (hours and accepted materials vary by location). Abandoned Vehicle program operational, but limited access to data is slowing processes down.
Public Works Transfer Sites  Available Transfer sites operating but limited access to data is slowing processes down.
Purchasing Purchasing Available Purchasing Services to public are available, but limited access to data is slowing processes down.
Records Management Public Records Requests Partial Service Limited access to data is slowing processes down. 
Recreation Services Mat-Su Library Network Available All libraries now have Wi Fi and internet access. Major primary services are available.
Recreation Services Park Services/Land and Resource Management Available Cannot take credit cards in Community Development for purchases. At this time the Community Development department can only accept cash or check for land and resource management purchases, pavilion rentals, trail passes, etc.
Recreation Services Palmer Pool / Swim Lessons Available Pool is open and can take credit cards, however E- commerce is still down

Posted 8/30/2018 by Erin Leaders, PIO

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